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How texting works

Effective October 20, 2026

This page shows how people get texts from businesses that use Gofer Works, what those texts say, and how to stop them. Full details are in our SMS terms and privacy policy.

1. Calling a business

A customer calls the business's public phone number. If nobody answers, the caller hears:

“Sorry we missed your call. We'll send you a text in a moment to help. Reply STOP to that text if you'd rather not get texts.”

One text reply is then sent. More texts are sent only if the customer replies.

2. Replies and stopping

Texts continue only while the customer keeps replying. Replying STOP ends all texts from that number. Replying HELP gets contact details. We do not send marketing texts.

Sample messages

Summit Heating & Air is a made-up example business.